Privacy Policy

HENLEY PLUMBING LIMITED, a company registered in England & Wales (Company No. 05937003), registered office 17 Rogers Lane, Ettington, Stratford-Upon-Avon, Warwickshire, CV37 7TA, United Kingdom. For any privacy question, email support@henleyph.shop.

• Order & contact data: name, email, phone, billing and delivery address.
• Transaction data: items purchased and order totals. Card numbers are entered directly with our payment providers — we do not see or store full card details.
• Communications: messages you send us via forms or email.
• Technical data: IP address, browser type and basic usage data collected to keep the site secure and working.

• To process, fulfil and deliver your orders;
• To provide customer service and respond to enquiries;
• To handle returns, refunds and warranty matters;
• To meet our legal, accounting and tax obligations;
• To protect the website against fraud and abuse, and to improve it.

• Contract: to process and deliver orders you place.
• Legal obligation: to keep records required by law.
• Legitimate interests: to run, secure and improve our business.
• Consent: where you opt in, for example to marketing — you can withdraw consent at any time.

We share data only with service providers who help us run the store, under contracts that protect your data:

• Payment processors (e.g. Stripe, PayPal) to take payment;
• Shipping carriers to deliver your order;
• IT, hosting and analytics providers;
• Professional advisers and authorities where required by law.

We never sell your personal data.

Some providers may process data outside the UK or EEA. Where they do, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

We keep order and transaction records for as long as needed to fulfil the order and to meet legal and tax requirements (generally up to 6 years). Enquiry messages are kept only as long as needed to resolve your request.

Under UK/EU GDPR you may request access to, correction or deletion of your data, object to or restrict processing, and request data portability. To exercise any right, email support@henleyph.shop. You can also complain to the UK Information Commissioner's Office (ICO).

California residents (CCPA): you have the right to know what personal information we collect, to request deletion, and not to be discriminated against for exercising these rights. We do not sell personal information.

We use essential cookies to operate the site (for example, to remember your cart) and may use limited analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect checkout.